Integrated Family Community Services 3370 South Irving Street, Englewood, CO 80110-1816 Ph: 303-789-0501

5 Ways Your Doctor Is Helping To Improve Your Family Visits

You probably took a great deal of time when choosing your medical providers. Most patients look for healthcare professionals who are knowledgeable and who have a good bedside manner. You appreciate feeling respected and heard when you go to the doctor, and you definitely want a practitioner who is a highly-skilled expert in their field. What you may not have considered is all that goes on behind the scenes to ensure you have a positive medical experience. Take a look at these five ways your doctor is helping to improve your family visits, and you’ll have a greater understanding of what it takes to run a stellar medical office.

1. Better Doctor/Patient Communication

Communication is essential to any successful relationship. This is particularly true when it comes to your healthcare. That’s why any truly professional and compassionate medical provider will put communication at the top of their list of priorities. Doctors, of course, take great measures to speak clearly to their patients and to answer pertinent questions. There are also practices they build into their office procedures that can enhance communication and ensure that everyone is one the same page.

Misunderstandings regarding your healthcare can be frustrating, and even scary. Physicians take lots of measures to ensure important information is streamlined and delivered clearly. For example, medical billing is one area that requires a great deal of attention. Your medical practice works with professionals that understand the ins and outs of billing and insurance issues. They can track every aspect of the billing process to ensure you receive the most up-to-date and accurate invoice. This type of peace of mind goes a long way toward enhancing trust.

2. Short Wait Times

Whether it’s waiting to get an appointment or the in-office wait to see the physician, having to wait for care can be one of the most frustrating experiences. Patients may not feel important if they’re made to wait an exorbitant amount of time to be seen. There are steps medical practices can take to avoid long wait times. Having a strong scheduling plan in place helps. This involves being sure not to overbook and to consider other logistics such as busier seasons or particular health concerns that may require more time and attention. Having a system in place ensures everyone is acting in a consistent manner and that things flow smoothly. Scheduling software can also help to increase efficiency.

3. Value Stream Mapping

When it comes to a more comfortable patient experience, a process known as “value stream mapping” can make a significant impact. VSM helps to improve patient flow. It not only addresses wait times, but actually works to improve the overall patient experience, from beginning to end. As the name implies, physicians can get an overall picture of a patient’s experience in order to determine which steps of the process add value and which do not. When a practice is designated as inefficient or not of value, practitioners can then take steps to implement changes to rectify the situation.

4. Attention to Comfort

As times change, so should your doctors’ visits. Quality healthcare practitioners take all aspects of patient comfort into consideration. Paying closer attention to the small details can go a long way toward making patients feel more comfortable in the office and exam room. Speaking of the exam room, changing some things there could be a good start. For example, more comfortable furniture and calming programming on the television is something that makes the wait more bearable.

5. Higher Employee Satisfaction

A satisfied staff creates an environment that is warm and welcoming. This is a direct contrast to an unhappy work environment which projects feelings of stress and frustration. Patients can pick up on subtle cues, and the satisfaction of the office staff definitely makes a difference in the overall experience. A staff that feels valued and gets along well together will possess a more positive disposition and mindset. They will then reflect that in patient interactions. There is also a low turnover in such practices. Everyone wins.

These are just five ways your doctor is helping to improve your family visits. Pay attention to these details in order to find the best practice for you and your loved ones.

               

Tim Esterdahl

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